The past year has been all about
hoteliers seeking to add value to their services through the use of
technology. What were once seen as luxuries, such as iPod docking
stations, the Philips
hotel TV
and,
of course, free wi-fi are now standard in all reputable hotels and
even some guesthouses. We're now seeing these technologies come
together using 'smart' systems that make things even easier for the
guest.
One-touch control
With
a few swipes of the touchscreen, guests can control their room's
ambient temperature, its lighting, aircon, multimedia entertainment –
and also contact the front desk, room service, housekeeping and other
services. They can use it to check out and research things to do in
the area. Things are just as well sewn up from the staff point of
view, with smart monitoring and management systems offered by the
likes of Apple and Control4. These make the complex and
labour-intensive task of operating a top-quality hotel far easier,
thanks to integrated systems.
Luxury hotels leading the way
Some
of the tech trends to watch over the next 12 months are being
pioneered now by luxury hotels across the globe – and where they
are now, the rest of the sector will be heading for throughout 2013.
Examples such as the ARIA
Resort & Casino in Las Vegas give some idea, with its
Control 4 systems that can tell when a guest has entered the room and
respond in the right style, opening curtains, switching on the
ambient lighting and kicking off the air conditioning. All the
settings for the room can be adjusted from the comfort of the
spacious bed.
2013 - the year of innovation
The system also offers some very fun
touches, such as the one-touch “good night” button – activating
a “do not disturb” notification, turning off the lights and
pulling down the blinds. The TV in the room is top of the line and
includes full connectivity options to allow the guest to plug in
their laptop, camera or smartphone. This demonstrates the potential
of modern control systems, and it's fair to say that the competitive
nature of the hospitality industry is going to see far more
innovation along these lines as the year progresses.
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